MPV Frequently Asked Questions

How long will it take for me to receive my stuff?
We process and mail orders on Tuesdays (the cutoff is 1pm EST).

Domestic orders are sent by Priority Mail and customers receive their orders on Fridays, sometimes Saturday. International orders are sent by Air Mail and take 10 to 14 days to arrive on average. Occasionally, orders sent to the EU take as long as three weeks to arrive.

Mud Puddle Visuals does not offer rush (overnight) service.

Does the packaging indicate what is inside?
No. Small domestic orders are sent in Priority Mail flat rate envelops. All international orders and large domestic orders are sent in plain padded mailers. In all cases, the return address is:

MPV
P.O. 155
Centerville, TN 37033

International orders require customs forms. On these forms, the contents are described as "Video" or "DVD" or "Compact Disc" only.

Where can I download photos and individual scenes?
That would be at Club MPV. Check it out!

How does the Downloadable DVD process work?
Downloadable DVD are distributed as an image (.iso) files.

The image files are created directly from the master DVDs. Once the image file is 'burned' to a recordable DVD disk, the resulting disc will look, sound, and function exactly as a disk purchased from MPV.

Unlike before, the link distribution is now automated through the shopping cart. However, the link provided is to a text file, which includes the link to the DVD download. This extra step will be eliminated eventually, but the text file is available immediately upon a successful purchase. The link to the text file appears on the cart itself, and is also included in the receipt, which is emailed to the customer.

The link itself will be valid for at least 48 hours from the time it is sent. Additional links can be sent to the purchaser as needed. The .iso files are large (over 4GB), and will take a considerable amount of time to download. Sufficient time (and patience) must be allowed for this portion of the process!

The .iso image, once downloaded, can be used by disk utility software (such as Roxio) to burn a copy of the DVD. If you have little or no experience with this process, it is seriously recommended that you try this with a DVD-R that you have on hand. First, create an image (.iso) from an existing DVD-R disk, and then make a copy with the .iso file. Mud Puddle Visuals WILL NOT offer refunds for DVD download purchases. The only way around technical difficulties that a customer may have is to send a copy of the actual DVD through the postal system. Please E-Mail MPV if you have any questions about this new service.

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